£50.00 minimum order · free UK delivery from £100.00 Offline payment, explained clearly

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Frequently asked

Everything you need before placing an order.

How do I place an order?+

Browse the shop, add eligible products to your basket, and complete checkout. We review the request before sending payment instructions.

When will my order be dispatched?+

Dispatch follows payment confirmation. The exact timing depends on availability and preparation, and is shared during confirmation.

Can I check an account is official?+

Yes. Compare the account, number, or email with the channels on this page before sharing information or sending payment.

Can I ask for current product documents?+

Yes. Contact us for current ingredients, allergens, cannabinoid information, or available laboratory documentation before ordering.