We’re here to help
Let’s talk.
Questions about a product, an existing order, ingredients, or delivery? Reach us through an official channel.
Choose your channel
Real people,
straight answers.
For the quickest response, WhatsApp is usually best. Please include an order reference if you already have one.
LocationLondon, United Kingdom
Support hoursMon–Sat · 10:00–19:00
Order supportQuote your DBK reference
Quick answers
Frequently asked
Everything you need before placing an order.
How do I place an order?+
Browse the shop, add eligible products to your basket, and complete checkout. We review the request before sending payment instructions.
When will my order be dispatched?+
Dispatch follows payment confirmation. The exact timing depends on availability and preparation, and is shared during confirmation.
Can I check an account is official?+
Yes. Compare the account, number, or email with the channels on this page before sharing information or sending payment.
Can I ask for current product documents?+
Yes. Contact us for current ingredients, allergens, cannabinoid information, or available laboratory documentation before ordering.